Hager Worldwide: Terms & Conditions

Note: Hager Worldwide is a wholesale dental products company serving Dental and Lab Dealers in North America and Canada.  We are unable to sell products directly to dental offices.  If you are a dental office and are interested in Hager Worldwide products please contact your preferred dental dealer.

Dealers: If you are not currently a Hager Worldwide Customer and would like to sell Hager Worldwide products please contact our Customer Service Department at (800) 328-2335 or click HERE to download a credit application which can be mailed or faxed to us for processing. (You will need Adobe Reader to download the application, if you do not have Adobe Reader you can download it from our Downloads page)

Need to Return a product

To return a product to Hager Worldwide, you'll need to request a Return Authorization (RA) number. This can be done by contacting our service department at (800) 328-2335.

 No product return or credit adjustment will be processed without pre-approval!

 A copy of the invoice or work order must accompany the returned product.

We'll need the following information to authorize your return:
- Customer name
- Invoice/Work Order number
- Item number(s)
- Nature of the problem

Returns for Exchanges:

Only saleable merchandise in unopened original packaging may be exchanged for other Hager Worldwide products, without a restocking charge, provided the exchange is made within thirty (30) days of Hager Worldwide's shipping date.

After thirty (30) days of shipment date, a minimum of 25% restocking charge will be assessed.

All returns for exchange must be made with freight prepaid by the customer.

ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS.

Returns for Credit: